Norm and I put our school clothes back on and headed for two days of classroom instruction. Beyond belief, at least for me, we both graduated ( yes there are two certificates). The CISM course was very exciting and informative. We now keep discussing how we can use our new techniques in regular conversation so we can practice. Our instructor could not have been better for us, a born again believer with a doctor title to her name. Life is good. The class had mostly professional people with just a few retired guys like us. We learned, among a lot of other things, listening skills, communication techniques, how normal people react in a crisis, how to intervene, and the most important part of the job, do no harm. I sure hope not.
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